We will never sell, rent or share your personal information with a 3rd party, especially your email addresses and phone numbers, without your express permission, unless required by law. Never ever! Your privacy is very important to us and it is crucial that we keep your trust. We don't provide your private information to people who may sell it afterwards.
FanFootage uses a number of third parties to help provide a quality service to you:
Delighted allows us to understand what our users think of the service.
If we lose/leak anyone's data, nobody will want to use our services. Hence the security of your data is essential to FanFootage remaining in operation.
We never read/look up what you have read online. FanFootage does parse your data to remove sensitive data, such as passwords in input boxes, email addresses, etc. At no time, is a human involved in this process.
If you provide us with a support ticket, with your explicit permission, we may need to access your data to solve the issue. Only the founders of the company will be able to do this. Into the future, suitably vetted senior employees will be able to do so into the future, all information looked at will be recorded and available to the user as needed. Again, this will only happen with your permission, and the date range looked it will be only what is needed to solve the situation. Our preferred option, is to understand your problem, recreate it on our personal accounts, and then write code to solve it for everyone automatically.
Once you instruct us to delete your account, FanFootage will promptly remove your Data, unless retention of your Data is necessary for FanFootage to comply with legal obligations and/or resolve disputes. If FanFootage needs to retain Your Data in one of these exceptional circumstances, we will notify you using the email address associated with your user account.
We take security incredibly seriously. If you have any suggestions for how we could improve our security, or improve this policy, please contact us at [email protected]. We will act immediately to deal with the issue. If you have found a security issue with the site, we believe in responsible disclosure and [email protected] is the correct channel for such information.
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